Lead Our Parts & Service Team

Ballina Toyota is seeking an exceptional Fixed Operations Manager to lead and drive our Parts and Service departments. This is a key leadership role responsible for the complete fixed operations business, ensuring outstanding customer experiences, strong financial performance, and a culture that people want to be part of.

We are looking for someone who is energetic, driven, enthusiastic and passionate about developing people and building a high-performing culture.

About the Role

Reporting directly to the Dealer Principal, you will have overall responsibility for:

• Leading and managing the Service and Parts departments.
• Driving customer experience and retention.
• Developing and mentoring a high-performing team.
• Delivering strong financial results and profitability.
• Improving productivity, efficiency and operational processes.
• Building a culture of accountability, teamwork and continuous improvement.
• Ensuring the highest standards of customer service and communication.
• Working closely with Toyota Australia and maintaining manufacturer standards.

About You

To succeed in this role, you will be:

• A natural leader who inspires and develops people.
• Passionate about culture and creating an environment where teams thrive.
• Driven by results and continuous improvement.
• Customer-focused, with a strong belief that exceptional experiences drive long-term success.
• Highly organised with excellent communication skills.
• Experienced in dealership fixed operations leadership, service management, parts management, or a similar automotive leadership role.
• Commercially minded with a strong understanding of profitability, productivity and performance.

Why Ballina Toyota?

At Ballina Toyota, we're building something special. We believe culture matters, people matter, and customer experience sells.

You'll join a passionate and supportive team within one of Australia's leading dealer groups and have the opportunity to make a genuine impact on the future growth of our business.

What We Offer

• Attractive remuneration package including company vehicle.
• A senior leadership position with autonomy and influence.
• Ongoing training and development.
• A supportive team culture.
• Career progression opportunities within a growing dealer group.
• The opportunity to live and work in the beautiful Northern Rivers region.

If you're a passionate leader who thrives on developing people, delivering exceptional customer experiences and driving results, we'd love to hear from you.

How to apply

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

APPLY NOW!!

No recruitment agencies please.